RETURN & EXCHANGE

Thank you for choosing MUKAIHUO. We strive to provide the modern man with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you with a streamlined return and exchange process.

1. RETURN & EXCHANGE CONDITIONS

• Eligibility Window: We accept return or exchange requests within 15 days from the date of delivery.

• Product Condition: Items must be in their original condition—unworn, unwashed, undamaged, and with all original tags and packaging intact.

• Exclusions: Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange.

• Unauthorized Returns: We do not accept items sent back to us without prior confirmation from our customer service team.

• Important Note: Please DO NOT send your return to the address listed on your shipping label. That is a logistics hub and is not equipped to process returns. Doing so will result in a lost package and a forfeited refund.

2. HOW TO INITIATE A RETURN OR EXCHANGE

To ensure your request is processed efficiently, please follow these steps:

1. Email Us: Contact our support team at support@mukaihuo.com with the following information:

   • Order Number (e.g., #MKH1001)

   • The specific item(s) you wish to return/exchange.

   • The reason for the return/exchange.

   • For exchanges: The link, color, and size of the new item you desire.

2. Receive Authorization: Once our team approves your request, you will receive an email with detailed return instructions and the correct return address.

3. Ship & Update: Ship the item(s) back using a trackable shipping service and reply to our email with the tracking number.

3. FEES & COSTS

• Return Shipping: Unless the return is due to a quality defect or a shipping error on our part, return shipping costs are the responsibility of the customer.

• Exchange Shipping: To show our appreciation, MUKAIHUO will cover the shipping costs for the new replacement item once your return tracking is confirmed.

• No Restocking Fees: We do not charge restocking fees for returned products.

4. REFUNDS

• Processing Time: Once your return package is received and inspected, we will process your refund within 3 business days.

• Payment Method: The refund will be automatically credited back to your original method of payment.

• Shipping Costs: Please note that original shipping fees are non-refundable.

5. ORDER CANCELLATION

• Before Shipment: We accept cancellations before the product has been processed or shipped. A full refund will be issued in this case.

• After Shipment: We cannot cancel an order once it has been dispatched. If you no longer want the item, please follow the return process after the package arrives.

6. LATE OR MISSING REFUNDS

If you haven’t received a refund yet:

1. Check your bank account or credit card statement again.

2. Contact your financial institution; processing times can vary (typically 5-10 business days depending on the bank).

3. If you have completed these steps and still have not received your refund, please contact us at support@mukaihuo.com.